These terms and conditions apply to all products ("Products") that we sell on our website ("Website") to you. Please read these terms and conditions carefully together with our privacy policy before ordering any Products. By ordering from the Website, you agree to be bound by these terms and conditions. If you refuse to accept these terms and conditions, you should not order any Products from our Website. Please print a copy of these terms and conditions for future reference.


The Website is operated by Atelier Kitoko Ltd. We are based at Kemp House, 160 City Road, London EC1V 2NX.


You must be 18 years of age or older to order from the Website and by accepting these terms and conditions you confirm that you are no less than 18 years of age.


All information on the Website is an invitation to treat only and is not an offer.

After placing an order on the Website, we will send you an e-mail acknowledging that we have received your order. This does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the "Dispatch Confirmation"). The contract between us ("Contract") will only be formed when we send you the Dispatch Confirmation and will only relate to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

Please verify the contents of the Dispatch Confirmation and notify us of any error or mistake that is discovered.


Products sold through our Website will always be of satisfactory quality and reasonably fit for the purposes for which Products of the kind are commonly supplied. Our liability under any Contract for Products purchased from us shall be limited to the value of your order. Nothing in these terms shall or limit in any way our liability for death or personal injury caused by our negligence.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.

This does not affect your statutory rights as a consumer, nor does it affect your Contract cancellation rights.


Applicable laws require that some of the information or communications we send to you should be in writing. When using our Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


All notices given by you to us must be given to KITOKO at We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our Website, 24 hours after an e-mail is sent, or 3 days after the date of posting of any letter.


A Contract is binding on you. You may not transfer, assign, charge or otherwise dispose of it, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of a Contract.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default.

If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

These terms and conditions represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. You acknowledge that, in entering into a Contract, you have not relied on any representation, undertaking or promise given by us or implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order Products from us.

Contracts for the purchase of Products through our Website and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law and shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.


Products available for purchase online are subject to availability. As necessary, we reserve the right to limit the quantity of Products we supply, supply only part of an order, or to divide orders. We also reserve the right to alter the terms of duration of any special offers or sale promotion. We will inform you if we are unable to fulfil your order.

From time to time, availability messages may be inaccurate and in the case of the Product being out of stock, you will be notified and your order cancelled.

Please email for specific Product enquiries.


Prices displayed on the Site are stated in Pound Sterling and exclude delivery costs, which will be added to the total amount payable by you unless otherwise stated during special promotions.

While we try to ensure that all prices on our Site are accurate, errors may occur and some Products may be incorrectly priced. If we discover an error in the price of the Products you have ordered, we will give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. We are under no obligation to provide the Product to you at the incorrect price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable, and could have reasonably been recognised by you as a mispricing. We reserve the right to change pricing at any time.

We accept the following forms of payment for online purchases:

  • Visa
  • Mastercard
  • American Express
  • Solo
  • Maestro
  • Paypal

The transaction will be charged to your card only after we have verified your card details, received authorisation from the card issuer, confirmed stock availability, and your order is ready to be shipped. Your credit card will not be charged at the time you submit your order.


Kitoko is happy to offer a sale price adjustment on items purchased up to 7 days prior to the commencement date of a sale. Please be aware that the exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. All approved sale price adjustments will be credited to you in the original form of payment. We are unable to offer price adjustments on items originally purchased in a sale or any special promotional items that are temporarily reduced in priced. Please note that price adjustments will be offered at first markdown only. This policy applies for online purchases only.


Please email for more information on our repair service.


For additional assistance on your online purchase, please contact us at